Refund policy

Returns, Exchanges & Refunds

We make every set by hand and want you to love it. If something isn't right, email us first at jian@youareangel.shop with your order number. We reply within 24 hours, Monday to Friday.

Nails that don't fit

If some nails don't fit, we'll remake them in the right size for free. If the whole set is the wrong size and unworn, we'll swap it for another size. Everything is explained in our Perfect Fit Promise.

Damaged, faulty or wrong item

Please check your order when it arrives. If a nail is damaged or a detail has come loose, or we sent the wrong design or size, email us a photo within 48 hours of delivery. We'll remake or replace it for free, and you won't need to send anything back.

30-day returns

Changed your mind? You can return a set within 30 days of delivery for a refund, as long as it is:

• unworn and never tried on with adhesive,
• in its original box with all tabs and tools unused.

For hygiene reasons, we can't accept a set back once it has been worn or had adhesive or glue on it.

How to return a set

1. Email us with the subject "Return – [your order number]" and tell us which set you're returning.
2. We'll reply with the return address. Please wait for our reply before posting anything.
3. Post the set back. Return postage is paid by you, unless the return is because of our mistake.

Refunds

Once your return arrives and we've checked it, we'll refund you to your original payment method within 5 working days. Your bank may take a few extra days to show it.

Items we can't refund

• Sets that have been worn or had adhesive on them (you can still use the Perfect Fit Promise for sizing).
• Custom orders made to your own measurements or design.
• Gift cards.

Questions?

Email jian@youareangel.shop. We're always happy to help.